Which requirement demonstrates the need configure correspondence?
A.
Phone a customer for additional information about the case
B.
Case worker receives a mobile push notification to approve an insurance claim
C.
Assign a new insurance claim to a case worker to process
D.
Email the case worker when the insurance claim is routed to their worklist
The Answer Is:
D
This question includes an explanation.
Explanation:
Correspondence in Pega typically involves automated communication mechanisms within workflows:
D. Email the case worker when the insurance claim is routed to their worklist. This requirement clearly demonstrates the need for configuring correspondence to automate the process of notifying case workers via email when certain events occur, such as routing an insurance claim to their worklist. This ensures timely and effective communication within the case management process.
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