Which requirement can be implemented through circumstancing?
A.
An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day.
B.
An application sets the default shipping option for orders that exceed USD100 to two-day delivery. Otherwise, the default option is five-day delivery.
C.
An application audits insurance claims that an insurance adjuster values at USD10000 or greater. Otherwise, the claim is approved.
D.
An application routes upgrade requests for US customers to one work queue, and requests for European customers to a different work queue.
The Answer Is:
A, D
This question includes an explanation.
Explanation:
Circumstancing in Pega allows for variations in process handling based on specific conditions or contexts:
A. An application establishes a goal of four hours to adjust claims for platinum customers. For other customers, the application establishes a goal of one business day. This requirement is ideal for circumstancing because it involves applying different service levels based on a specific customer attribute (customer type). Circumstancing enables the creation of a specialized rule that automatically adjusts processing times based on the customer type identified.
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