How do you indicate the progress of a case toward resolution?
A.
Apply service levels to the assignment steps.
B.
Design intent-driven user interfaces.
C.
Update the case status on the appropriate steps.
D.
Configure a case notes field to capture progress information.
The Answer Is:
C
This question includes an explanation.
Explanation:
Indicating the progress of a case towards resolution is effectively achieved by updating the case status at various steps throughout the case lifecycle. This method provides real-time, visible markers that reflect where the case is in its process, what has been completed, and what steps remain. Updating the case status is a straightforward way to communicate progress to all stakeholders involved, ensuring clarity and transparency in case handling.
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