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A survey is sent to a customer via email.

A survey is sent to a customer via email.

How do you configure a solution to ensure the email includes the case ID for the survey?

A.

Create a required field for the case ID that must be entered by a user during the case process prior to sending the survey.

B.

Call a data transform to copy the case ID from pyWorkPage to the email.

C.

Create a process using the Send Email step allowing representatives to quickly add the case ID to the email.

D.

Use the Insert Property feature of a Send Email step to add the case ID when composing the message dialog.

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