You are the Decisioning Consultant on an Al-powered one-to-one Customer Engagement implementation project.

Business levers are factors that you consider in the prioritization expression to balance the customer needs with the business objectives. They can include revenue, cost, risk, retention, satisfaction, or any other custom metric that reflects the value of an action. References: https://academy.pega.com/module/creating-and-understanding-decision-strategies-archived/topic/using-business-levers