Through analysis of customer lifecycles, Next-Best-Action
A.
anticipates retention issues
B.
provides future sales reports
C.
provides fulfillment services
D.
identifies global sales targets
The Answer Is:
A
This question includes an explanation.
Explanation:
Through analysis of customer lifecycles, Next-Best-Action anticipates retention issues and takes proactive actions to prevent customer churn. It uses predictive analytics to identify customers who are at risk of leaving and offers them incentives or solutions to retain them. References: https://academy.pega.com/module/one-one-customer-engagement/topic/proactive-retention
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