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U+- Bank uses Pega Customer Decision Hub'" for their one-to-one customer engagement.

U+- Bank uses Pega Customer Decision Hub'" for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.

Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

A.

Engagement policies

B.

Business levers

C.

Contact policies

D.

Context weighting

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