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U+ Bank implemented multiple customer journeys for Its customers.

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U+ Bank implemented multiple customer journeys for Its customers. The goal of the bank Is to present the most relevant action for the customer to increase the chance of a positive outcome. U+ Bank is sure that customers see the next best action, regardless of the current journey that they are in.

Which statement is true about customer journeys in Pega Customer Decision Hub?

A.

Active customer journeys become inactive when Pega AI detects a better action outside the journey.

B.

Actions outside a customer journey are upweighted to ensure that the system also takes them into consideration.

C.

Customers can participate in multiple customer journeys simultaneously.

D.

Customers are placed in all available customer journeys from the start to ensure that the system takes all actions into consideration.

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