Drag each report from the left to the corresponding report type on the right.

To match the reports to the correct report types:

Average duration and timeliness per assignment:

Report Type: Process Report

Total customer inquiry cases per state per product line:

Report Type: Business Report

Process Reports: Focus on process metrics like the duration and timeliness of assignments.

Business Reports: Focus on business metrics like customer inquiries segmented by state and product line.

References:

Pega Academy: Reporting and Analytics

Pega Documentation: Types of Reports