A survey is sent to a customer via email.

Pegasystems PEGACPBA88V1 Question Answer

Who do you configure a solution to ensure the email includes the case ID for the survey?

Call a data transform to copy the case ID from pyWorkPage to the email.

Create a process using the Send email step allowing representatives to quickly add the case ID to the email.

Create a required field for the case ID that must be entered by a user during the case process prior to sending the email.

Use the Insert Property feature of a Send email step to add the case ID when composing the custom message.

PEGACPBA88V1 PDF/Engine

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