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A Company often receives multiple IT tickets for the same issue, such as "the office...

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A Company often receives multiple IT tickets for the same issue, such as "the office Wi-Fi is down." You configure a Search duplicate cases step to identify duplicate IT tickets.

What is the basic condition for the Search duplicate cases step?

A.

Office location is same

B.

Department is same

C.

Issue type is same

D.

Name of submitter is same

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