Which requirement can you satisfy by using an optional action?

Comprehensive and Detailed Explanation From Exact Extract:

This question tests optional actions.

A: Incorrect. Random surveys use decision logic. Extract: Pega Academy, Decision Management: “Random actions use decision rules.”

B: Incorrect. Reassignment uses SLAs. Extract: Pega Academy, Process Design: “SLAs handle task reassignment.”

C: Correct. Transfers are optional actions. Extract: Pega Academy, Case Management: “Optional actions allow case transfers at any stage.”