Identify the use case that requires creating a new Persona.

Comprehensive and Detailed Explanation From Exact Extract:

This question tests the concept of Personas in Pega, which define user roles with specific channels, routing, and permissions, as covered in the CPBA curriculum.

A: Incorrect. Limited channel interfaces may require channel configuration, not a new Persona. Extract: Pega Academy, Personas and Channels: “Channels are configured separately from Personas to support interfaces.”

B: Incorrect. An additional user is managed by creating an operator, not a Persona. Extract: Pega Academy, Work Management: “New users are added as operators, not Personas.”

C: Incorrect. A new Case Type doesn’t inherently require a new Persona unless specific roles are needed. Extract: Pega Academy, Case Management: “Case Types define workflows, not user roles.”

D: Correct. A new combination of channel, routing, and permissions defines a new Persona. Extract: Pega Academy, Personas and Channels: “A Persona is created when a unique combination of channel access, work routing, and permissions is required for a user role.”