Consider the following user story: As a customer, I want to be able to cancel...

Pegasystems PEGACPBA24V1 Question Answer

Consider the following user story: As a customer, I want to be able to cancel an open service request at any time.

Select the configuration option that satisfies the user story.

Add a case wide action to the case workflow

Configure the Cancel button on the user views to resolve the case

Add an alternate stage to the case life cycle

Add a stage-only action to each stage in the case workflow

PEGACPBA24V1 PDF/Engine

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