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You have created a wrap-up code called "Information" that agents will assign to the appropriate...

You have created a wrap-up code called "Information" that agents will assign to the appropriate calls. The next step is to assign the wrap up code to the appropriate people so that they can access the wrap-up code from the CIC Client or interaction/Desktop Connect.

In what container are wrap-up codes assigned?

A.

User

B.

Workgroups

C.

Wrap-up Codes

D.

Skills

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