Where should a service agent go first to initiate changes related to an Order in...

A service agent should go first to the Order Summary Details page to initiate changes related to an order in Order Management.The Order Summary Details page provides a global view of the entire orderlifecycle, including order capture, fulfillment, shipping, payment, invoicing, and service. From this page, a service agent can access various actions and flows to process changes such as cancellations, returns, exchanges, reshipments, refunds, and discounts. The service agent can also view related records such as Order, Fulfillment Orders, Shipments, Invoices, Credit Memos, and Change Orders. References: Order Management Console, Order Management Lifecycle