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Full ScenarioYou are employed as an Enterprise Architect working at a company that creates and...

The Open Group OGEA-103 Full Course Access
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Full Scenario

You are employed as an Enterprise Architect working at a company that creates and sells products targeted at the end-user market. These products are sold worldwide through retail outlets.

You are part of the Enterprise Architecture (EA) team reporting to the EA team leader. The Enterprise Architecture practice at the company is sponsored by the Chief Technology Officer. The EA team has operated successfully for several years and has well developed processes based on the TOGAF standard. The EA team’s responsibilities include architecting product development processes and customer experience.

The company uses Agile product management techniques and Agile development practices. The EA team works with the product management teams, supporting and enabling the Agile development teams.

The company is in the middle of a digital transformation where it will extend its product range from physical products to also include digital products and digital services. This includes each of its product lines making the change to offer direct-to-consumer digital products and services associated with their existing physical products.

You are working with the EA team leader to develop a plan for the overall digital transformation project. You have been asked to work on a specific product line, which is experimenting with new direct-to-consumer digital products using a third-party platform. This project took a Minimum Viable Architecture approach, including a shallow architecture development iteration with a focus on the Application Architecture, followed by a quick and minimal implementation.

The initial feedback from customers shows low engagement and limited interest, suggesting that the new offerings may not align with customer needs. Looking at the data, it is clear that the products are not reaching the target audience that they were designed for, leading to a failure to meet the revenue target.

Question:

How will you gather information to address the low customer engagement and missed revenue target?

Based on the TOGAF standard which of the following is the best answer?

A.

You would perform another iteration of ADM Phases B–C. This would include development of a description in the Architecture Definition Document of how the product architecture needs to operate to achieve the business goals, and how the application will support the needs of the business as well as the customers. The Data Architecture should identify tools for data capture that would help with analysis of the concerns raised by the product man

B.

You would revise the target Business Architecture and develop new architecture models to address the issues raised. The new models should identify different groups of customers, what their interests are, how much it costs to serve them, and the resulting revenue. You would use value stream mapping to help understand customer value for the direct-to-consumer products. You would investigate different target Business Architecture alternatives.

C.

You would start with the target Application Architecture, revising it to better align with the overall digital transformation plan. You would prepare a new Statement of Architecture Work, including a detailed project description and work plan, and submit that for review by the EA team leader. Once approved by the EA team leader, you would conduct a full ADM cycle to gather all the necessary information to address the issues raised.

D.

You would review the baseline architecture for ADM Phase B to determine what gaps in functionality have been missed in the target architecture that would meet the customer’s needs and attract the target audience. You would research and draw up a list of alternatives that would increase the value proposition for the target audience. You would then define candidate roadmap components from the alternatives and develop a proposed schedule for d

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