A SolarWinds* Hybrid Cloud Observability (HCO) user account is to be used to run a...

For Network Operations Centers (NOCs) that display SolarWinds dashboards on large wall-mounted monitors, maintaining a continuous session is vital. By default, the SolarWinds Platform implements a security timeout (often 15 to 20 minutes of inactivity) that automatically logs a user out to protect the console.

According to theSolarWinds Platform Administrator Guide, to prevent this for a dedicated NOC account, the administrator mustdisable session timeout default settings (A). This is found within the "Advanced" section of the specific User Account settings. When this toggle is enabled, the platform ignores the global session timeout for that specific login, allowing the dashboard to refresh indefinitely without requiring manual re-authentication.

While granting management permissions (Options B and C) might allow the user tocreatethe view, it does nothing to prevent the session from expiring. Similarly, an "Account Expiration Date" (Option D) only controls the long-term validity of the account, not the duration of an individual active web session. Disabling the timeout is the standard procedural requirement for any "Service Account" or "Display Account" used in a continuous monitoring environment.