You configured a queue called L1 Analysts and generated shifts to cover morning, evening, and...

The correct answer is A. FortiSOAR Queue and Shift Management provides automated assignment of records to SOC analysts using queue membership and shift availability.

According to the study guide, the User Assignment configuration supports Leave Unassigned, Assign to Queue Lead, and Round Robin. Round Robin distributes records sequentially among queue members and restarts from the first member after reaching the last.

However, this standard distribution does not inherently restrict assignments to analysts currently working.

To enforce shift-aware routing, the administrator must enable shift-based assignment. FortiSOAR can then consider the active shift schedule when assigning incoming alerts.

The Queueable setting controls whether the module can participate in queue management. Automatic shift handover is a separate capability, and conflicting queue rules are not indicated by this behavior.