After promoting their lift station design services to prospective clients, a new engineering Arm was...

After promoting their lift station design services to prospective clients, a new engineering Arm was hired by a local municipality to design and build a highly technical control system. ~me system required specialized electrical wiring and sot up, along with detailed programming.

The licensed professionals at the firm had newer dealt with such a complicated control system or set-up, but not wanting to lose their new client, proceeded with the design and set up without competent knowledge. Delays on the project occurred due to the lack of satisfactory drawings and programming code. When the system was delivered and set up onsite. It failed to work properly despite various time-consuming adjustments. These delays led the firm to Dill the client for cost over-runs. In retrospect, what should the firm have done?