Refer to Exhibit:An administrator logs in to Prism and sees the status shown in the...

The status shown in the exhibit within the Hardware Diagram section indicates a critical hardware issue that needs immediate attention.

Reseat Disks/Nodes: While reseating might help with connectivity issues, it should be performed with caution and typically after consulting support to avoid data loss or further complications.

Resolve Alerts and Re-import Disks: This step is useful but secondary to ensuring that applications are not negatively impacted. Immediate action should focus on stability and minimizing downtime.

Restart CVMs: Restarting CVMs might help but could also disrupt services and should be a last resort after consulting with support.

Application Status and Support: Checking the status of applications ensures that any critical services are not interrupted, and calling support provides access to Nutanix's expertise to address the hardware issue effectively.

Given the critical nature of hardware issues and the potential impact on the cluster, contacting support while checking the application status is the best course of action to ensure a safe and effective resolution.

References:

Nutanix Bible, Troubleshooting Hardware Issues​​.

Nutanix-NDB-User-Guide, Handling Critical Hardware Alerts​​.