What is the easiest way to get a call back from Nutanix Support on an open ticket?
A.
Send an email to the technician.
B.
Open a new ticket with Nutanix Support.
C.
Select Reply within the existing ticket.
D.
Select Escalate within the existing ticket.
The Answer Is:
D
This question includes an explanation.
Explanation:
The correct answer isD. Select Escalate within the existing ticket.
When working with Nutanix Support, the mosteffective and structuredway to request a callback or faster response is touse the "Escalate" functionavailable in the Support Portal for the specific support case. This formally flags the case forpriority handling, prompting action such as:
A direct call back from support.
Assignment of a higher-tier engineer.
Accelerated SLA response.
Clarifications:
A. Emailing the technicianmay go unnoticed or be delayed.
B. Opening a new ticketintroduces duplication and delays.
C. Replying within the casedoes not prompt immediate re-evaluation unless escalation is used.
Official Reference:
My Nutanix Support Portal Guide – Case Management
Excerpt: “Use the ‘Escalate’ option within an open case to notify Nutanix Support that a higher level of engagement is required.”
NCA-6.10 PDF/Engine
Printable Format
Value of Money
100% Pass Assurance
Verified Answers
Researched by Industry Experts
Based on Real Exams Scenarios
100% Real Questions
Get 60% Discount on All Products,
Use Coupon: "8w52ceb345"