A technician is troubleshooting an issue related to packets.

The correct answer is B. Network. In the OSI model, packets are the protocol data unit associated with Layer 3, which is the Network layer. This is the layer where logical addressing and routing functions take place, and it is the layer most closely associated with devices such as routers and Layer 3 switches.

The question is specifically asking about troubleshooting an issue related to packets, not frames, segments, or bits. That wording matters because each OSI layer has its own PDU name. Transport uses segments, Data Link uses frames, and Physical deals with bits and the actual transmission medium. Since packets belong to Layer 3, the technician would most likely be interacting with devices and functions at the Network layer.

This is a common CompTIA style concept check. Students are expected to know the mapping between OSI layers and PDUs, along with the kinds of devices that operate at each layer. When the problem involves routing paths, IP addresses, or packets moving between networks, the best answer is usually the Network layer. That is why B is correct.