A support engineer is troubleshooting a network outage that is affecting 3,000 users.

The troubleshooting methodology requires following a logical sequence. In this case, the engineer has already identified the problem (firewall blocking traffic) and confirmed it with evidence (packet captures). The next appropriate step is to create a plan of action that outlines how to resolve the issue and considers potential effects.

A. Implementing the solution is premature without planning.

C. Establishing a theory was already completed during problem isolation.

D. Documentation occurs after resolution.

By carefully planning, the engineer ensures that corrective action won’t cause additional outages or security issues, especially given the scale of the incident (3,000 users).

References (CompTIA Network+ N10-009):

Domain: Network Troubleshooting — Troubleshooting methodology, plan of action.