A network engineer performed a migration to a new mail server.

Understanding TTL (Time to Live):

TTL is a value in a DNS record that tells how long that record should be cached by DNS servers and clients. A higher TTL value means that the record will be cached longer, reducing the load on the DNS server but delaying the propagation of changes.

Impact of TTL on DNS Changes:

When an MX record change is made, it may take time for the change to propagate across all DNS servers due to the TTL setting. If the TTL is high, old DNS information might still be cached, leading to email being directed to the old server.

Best Practice Before Making DNS Changes:

To ensure that changes to DNS records propagate quickly, it is recommended to reduce the TTL value to a lower value (such as 300 seconds or 5 minutes) well in advance of making the changes. This ensures that any cached records will expire quickly, and the new records will be used sooner.

Verification of DNS Changes:

After reducing the TTL and making the change to the MX record, it is important to verify the propagation using tools like dig or nslookup.

Comparison with Other Options:

Change the email client configuration to match the MX record: Email clients generally do not need to match the MX record directly; they usually connect to a specific mail server specified in their settings.

Perform a DNS zone transfer prior to the MX record change: DNS zone transfers are used to replicate DNS records between DNS servers, but they are not related to the propagation of individual record changes.

Update the NS record to reflect the IP address change: NS records specify the DNS servers for a domain and are not related to MX record changes.