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A help desk technician discovers the following note while reviewing tickets in a customer's account:Which...

A help desk technician discovers the following note while reviewing tickets in a customer's account:

Which of the following describes what the technician was documenting with this note?

A.

The technician was approaching multiple problems individually.

B.

The technician was establishing a plan of action and identifying potential effects.

C.

The technician was testing a theory to determine the cause.

D.

The technician was identifying the problem by gathering information.

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