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UU has partnered with a supplier who has expertise in training and change management.

UU has partnered with a supplier who has expertise in training and change management. The supplier will provide a virtual change office function, helping staff in the business prepare for the significant transformation ahead and ensuring that the benefits will be realized. However, these change management services are very costly.

Is this an appropriate application of the ‘justification’ theme, and why?

A.

Yes, because the costs are justified by the support provided to staff members and the benefits to be delivered

B.

Yes, because the money saved by having a single call centre will provide contingency to pay for the change office

C.

No, because the BCM should use a network of internal change agents to support the changes in order to save money

D.

No, because defining the need for additional supporting offices is part of tailoring the ’organization’ theme

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