Amazon Comprehend is a natural language processing (NLP) service that can analyze text and extract insights such as sentiment, entities, topics, and language. Amazon Comprehend also provides custom classification and custom entity recognition features that allow users to train their own models using their own data and labels. For the scenario of routing customer claims to different queues based on categories, Amazon Comprehend custom classification is a suitable solution. The custom classifier can be trained using a .csv file that contains the claim text and the claim label as columns. The custom classifier can then be used to process incoming claims and predict the labels using the Amazon Comprehend API. The predicted labels can be used to route the claims to the appropriate queue. This solution does not require any machine learning expertise or model deployment, and it can be easily integrated with the existing application.
The other options are not suitable because:
Option A: Amazon SageMaker Object2Vec is an algorithm that can learn embeddings of objects such as words, sentences, or documents. It can be used for tasks such as text classification, sentiment analysis, or recommendation systems. However, using this algorithm requires machine learning expertise and model deployment using SageMaker, which are not available for the company.
Option B: Amazon SageMaker Latent Dirichlet Allocation (LDA) is an algorithm that can discover the topics or themes in a collection of documents. It can be used for tasks such as topic modeling, document clustering, or text summarization. However, using this algorithm requires machine learning expertise and model deployment using SageMaker, which are not available for the company. Moreover, LDA does not provide labels for the topics, but rather a distribution of words for each topic, which may not match the existing categories of the claims.
Option C: Amazon Textract is a service that can extract text and data from scanned documents or images. It can be used for tasks such as document analysis, data extraction, or form processing. However, using this service is unnecessary and inefficient for the scenario, since the company already has the claim text and label in a database. Moreover, Amazon Textract does not provide custom classification features, so it cannot be used to train a custom classifier using the existing data and labels.
Amazon Comprehend Custom Classification
Amazon SageMaker Object2Vec
Amazon SageMaker Latent Dirichlet Allocation
Amazon Textract
