You are conducting a virtual appointment by voice-only call with a 68-year-old man regarding back...

Before proceeding with any virtual consultation, particularly by voice-only, it is essential to confirm the patient’s identity beyond name alone — for example, by verifying date of birth or health card number. This protects privacy and ensures medical confidentiality.

Toronto Notes 2023 – ELOM, Virtual Care Section:

“Virtual care must begin by verifying patient identity using at least two identifiers (e.g., full name and date of birth) to prevent disclosure of personal health information to unintended individuals.”

MCCQE1 Objectives – Ethical, Legal, and Professionalism > Virtual Care:

“The candidate must confirm patient identity and consent before initiating any virtual medical encounter, especially when video is not available.”

Option A (reason for visit) should follow identity confirmation. Option B (confirming primary care provider) is irrelevant to identity verification.

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