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Northern Trail Outfitters is launching a Conversational Email campaign and needs to ensure that when...

Northern Trail Outfitters is launching a Conversational Email campaign and needs to ensure that when a customer replies to the promotional email, Agentforce immediately picks up the thread to answer product questions.

How should the Marketing Cloud Next Consultant configure the flow to route these inbound replies to assign the conversation?

A.

Create a record-triggered flow that triggers on Email Message.

B.

Create an Omni-Channel flow that triggers on Inbound Message.

C.

Create a platform event-triggered flow that triggers on an Inbound Message Event.

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