You set a default entitlement for a customer.

Microsoft MB-230 Question Answer

You need to ensure that the default entitlement is automatically associated with a case.

What are two possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Create a case.

Update the customer, contact, or product field on an existing case.

Update the description field on an existing case.

Add an activity to an existing case.

MB-230 PDF/Engine

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