You need to resolve the live chat routing issue for Agent2.

Microsoft MB-230 Question Answer

Which three actions can you perform? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Give Agent2 a high proficiency rating value for a specific HVAC unit

Verify Agent2 has profile-based capacity available.

Give Agent2 a high proficiency rating value for language.

Add a language resource characteristic to the profile of Agent2.

Verify Agent2 is set as a Contact resource type.

MB-230 PDF/Engine

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