You need to ensure users can search the knowledge base from a case record.

Microsoft MB-230 Question Answer

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Add Knowledge Base Search control to the dashboard.

Check Knowledge Management from the case entity in the solution.

Insert the Knowledge Base Search control on the form.

Select the Knowledge Base Search control from the entity.

Add the Quick Find option to the views.

MB-230 PDF/Engine

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