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You need to configure the system to notify managers about unhappy patients.

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You need to configure the system to notify managers about unhappy patients.

What should you do?

A.

Configure Omnichannel Insights.

B.

Set a routing rule for escalations.

C.

Change the value of the Monitor real-time customer sentiment option to Yes .

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You need to set up users with permissions to use the digital messaging channels.
You need to select the feature for each parameter.
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