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You need to configure the SMS workstream for the agents, what should you do?

Microsoft MB-230 Full Course Access
Microsoft MB-230 View All Questions

You need to configure the SMS workstream for the agents, what should you do?

A.

Disable the agent affinity setting.

B.

Set the work distribution mode to Push.

C.

Modify the work distribution mode and set to Pull.

D.

Use the existing fallback queue.

E.

Add an Agent assigned automatic message to the channel.

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