You need to add SLA timers to the Case form.

Microsoft MB-230 Question Answer

Which two options should you configure? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Create Quick View Form in SLA KPI Instance entity.

Create SLA KPI Instance entity.

Create field in case entity with lookup to SLA KPI Instance.

Create Quick View Form in Case entity with reference to the SLA KPI Instance entity.

Insert subgrid from the SLA KPI Instance entity into the Case Main form.

MB-230 PDF/Engine

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