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You are setting up knowledge management in Dynamics 365 Customer Service.

Microsoft MB-230 Full Course Access
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You are setting up knowledge management in Dynamics 365 Customer Service.

Management wants to view the statistics on which keywords are searched the most by agents when they use the knowledge base. You need to ensure that management can view the top search words. Which two steps should you configure? Each correct answer presents part of the solution. NOTE: Each correct selection is worth one point.

A.

Enable knowledge analytics.

B.

Select Knowledge search analytics after adding the Additional features.

C.

Add Knowledge Suggestion Section Control.

D.

Enable historical analytics.

E.

Enable knowledge article suggestions.

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A customer has a Customer Service environment.