Microsoft MB-230 Question Answer
You are a customer service manager. You define an enhanced service-level agreement (SLA).
You need to accurately record the time spent on cases by customer service representatives.
What should you do?
Microsoft MB-230 Question Answer
You are a customer service manager. You define an enhanced service-level agreement (SLA).
You need to accurately record the time spent on cases by customer service representatives.
What should you do?