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What should managers use to perform weekly reviews with case representatives?

Microsoft MB-230 Full Course Access
Microsoft MB-230 View All Questions

What should managers use to perform weekly reviews with case representatives?

A.

Tier 1 dashboard

B.

Agent Insights

C.

Connected Customer Service dashboard

D.

Customer Service Performance dashboard

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You need to configure the system to meet the workspace requirements for case representatives.
You need to set up the analytics functionality.
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