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A company uses Dynamics 365 Customer Service.

Microsoft MB-230 Full Course Access
Microsoft MB-230 View All Questions

A company uses Dynamics 365 Customer Service. Custom forms are configured for each table in the Customer Service Hub. The company plans to test Copilot in Dynamics 365 Customer Service to produce summaries for cases. You enable the Copilot features. Users report that the functionality does not work as expected. You need to configure Copilot in Dynamics 365 Customer Service to meet the requirements. What should you do?

A.

Enable Copilot features for custom apps.

B.

Add the CopilotCaseSummaryControl to forms.

C.

Enable the Case summary Copilot Al feature.

D.

Assign the Customer Service Representative security role.

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