NTO uses an external CRM which only exports encrypted files.

To automate the process of importing encrypted files from an external CRM, the following actions should be included:

File drop to the SFTP Import directory: Place the encrypted files in the SFTP Import directory to trigger the automation.

File transfer activity to the Safehouse for decryption: Move the encrypted files to the Safehouse for decryption, ensuring the data is securely handled.

Import definition to the necessary data extension: After decryption, import the data into the relevant Data Extension for use in marketing sends.