To promote contracts it has established for discounted office supplies, VWX’s supply management department spends...

To address the issues with the combined catalog and encourage greater use of discounted contracts, the best course of action for VWX’s supply manager is to engage with internal customers to discuss alternatives and develop a plan. This approach aligns with leadership and transformation management principles that stress the importance of stakeholder engagement and collaborative problem-solving. By understanding the specific needs and challenges faced by internal customers, the supply manager can develop a more user-friendly and informative solution. References from transformation management documents emphasize the value of involving end-users in the decision-making process to ensure that solutions are practical and effective. This collaborative approach not only addresses the current dissatisfaction but also builds a stronger relationship between the supply management department and its internal customers.