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BCD, Inc.

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BCD, Inc. is a worldwide household appliance maker that is distinguished in the marketplace by its reputation for customer service. In recent months, BCD has found its competitive position slipping due to increased order fulfillment time and slower response time to distributor requests for parts. Inquiries at the company's local facilities suggest that the problem is a combination of unreliable delivery and erratic production scheduling. Given this situation, which of the following should BCD do FIRST?

A.

Change procedures so that all material contracts are negotiated globally from headquarters

B.

Establish quantitative time-phased targets for ongoing performance improvement

C.

Implement a corporation-wide software solution to improve communication between local plants and headquarters

D.

Create a special planning group to review and revise plant production schedules

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