Which of the following situations would be considered a‘soft’problem?
A.
a technical problem with a system
B.
a shift in culture leading to changing buying habits of customers
C.
a delivery of vital materials has been lost in transit
D.
a manager has been found guilty of bribery
The Answer Is:
B
This question includes an explanation.
Explanation:
Soft problemsare complex, large-scale, people/culture-oriented, and long-term with ambiguous boundaries. Acultural shiftaffecting customer behaviour fits this, unlike the discrete, technical/operational “hard” issues in A, C, and D.
[Reference:CIPS L5M8 Study Guide, p.150., ]
L5M8 PDF/Engine
Printable Format
Value of Money
100% Pass Assurance
Verified Answers
Researched by Industry Experts
Based on Real Exams Scenarios
100% Real Questions
Get 70% Discount on All Products,
Use Coupon: "coponace"