CIPS L5M7 Question Answer
Which of the following isNOTan objective ofTotal Quality Management (TQM)?
Employee empowerment
Zero-defects
Meeting customer expectations
Financial planning
TQM objectives focus oncustomer satisfaction, zero defects, and employee engagement, not financial planning.
Short cited extract: “TQM aims: customer focus, zero defects, continuous improvement – not financial planning.” (L5M7 Study Guide, p. 112)
TESTED 16 Dec 2025
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