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Kerry is a new department manager at XYZ Ltd.

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Kerry is a new department manager at XYZ Ltd. The company has several manufacturing divisions that serve different market segments. She is considering introducingTotal Quality Management (TQM)only in her division. Is this a good idea?

A.

Yes – TQM will ensure her division outperforms the other divisions

B.

Yes – staff will respond positively to the change

C.

No – TQM is a holistic approach and should be implemented company-wide

D.

No – TQM is not suitable in a manufacturing company

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