Which of the following is anegativebody-language signal?
A.
Smiling
B.
Mirroring the other person’s body language
C.
Eye contact
D.
Crossed arms
The Answer Is:
D
This question includes an explanation.
Explanation:
Crossed arms are commonly read as closed/defensive, which can hinder rapport. In contrast, natural smiling, appropriate eye contact, and subtle mirroring generally support openness and trust.
[Reference:CIPS L5M15 – Communication and rapport: non-verbal behaviours., ]
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