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A company has just hired a new cleaning firm to clean their offices.

A company has just hired a new cleaning firm to clean their offices. The specification for the clean was detailed in an appendix in the contract and included a list of pre-approved products that the cleaning firm should use. The cleaners that were sent to site had not read the contract and therefore did not use the appropriate products. What is the reason for the failure of this?

A.

Poor communication

B.

Miscommunication

C.

Distortion of the facts

D.

Communication overload

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