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Maximum Score 1The Bravo Engineering Company is negotiating a maintenance contract with Express Deliveries Ltd.

Maximum Score 1

The Bravo Engineering Company is negotiating a maintenance contract with Express Deliveries Ltd. This large logistics company uses modern robotic storage and picking warehouse machinery to identify, sort, and facilitate over 200,000 orders each day. The volatile nature of the business means that the parties should build maximum flexibility into the performance management aspects of the contract.

Which of the following would be most appropriate to set out the parties’ obligations under the maintenance contract?

A.

A formal appendix to the maintenance contract

B.

A non-binding side-agreement to the maintenance contract

C.

A Service Level Agreement issued after the maintenance contract

D.

A clause that disclaims all accountability for the contract for the buyer

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