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As part of a long-term contract, a buyer may wish to use separate service level...

CIPS L4M3 Full Course Access
CIPS L4M3 View All Questions

As part of a long-term contract, a buyer may wish to use separate service level agreements (SLAs). If the targets are not met, which of the following options would compensate the purchaser?

A.

Service guarantees

B.

Service credits

C.

Service standards

D.

Service schedules

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